Do you have a question about Symplex-IT Consulting?

Please view our most frequently asked questions down below to see if we can help. If you do not see your unique question listed or if you require further assistance, please do not hesitate to reach out to us directly by filling out the provided form on our Contact Us page. From there, one of our 24/7 support representatives will contact you to help solve your problem.

I’m a new small business in Michigan, do you work with small businesses?

At Symplex, we work with businesses of any size, scale, or scope and across industries too. After spending nearly 23 years in the IT industry, we’ve seen it all. We can certainly help you in any capacity, and we’d encourage you to schedule a free consultation with us today so that we can get to know you and your new business.

What areas in Michigan do you service?

We proudly serve the greater mid-Michigan tri-cities area and the cities of Flint, Saginaw, Birch Run, Grand Blanc, Lapeer, and the surrounding region. Contact us today and fill us in on some more information regarding your business – we’d still be happy to help!

I don’t know if I need a new network, but I am expanding – can you help?

Absolutely! Schedule a consultation with us, and let’s take a look at your current network. From there, we’ll get to know your business, and we’ll help to plan out and design a brand new network or optimize and enhance your current network to ensure that it meets not only the demands that you’ll be placing on it after your expansion but in the future as well. In our minds, a scalable network is a healthy network!

My network was recently attacked, and I lost some of my customers – I need a new network security system, right?

Depending on the type of intrusion, the potential vulnerabilities of your current system, and when the intrusion occurred, we can work with you to determine if you could benefit from a new, more advanced network security system. Schedule a free consultation with us, and let's take a look at your current network security. Losing customers is never a good thing, and as a business, it's your job to protect your customers' sensitive information – so, let's get to work today and ensure that you're protected from the growing threat of cyber attacks.

We’re in the healthcare industry and we need a HIPAA-compliant IT provider, can you help us?

We certainly can! Symplex is always 100% HIPAA compliant and will work to protect the sensitive information of your clients and patients every day. Whether you require a new network or are looking to enhance your current network, we'll always make sure that the proper security is in place to protect the information of your patients.

Are all of your technicians certified?

Yes! At Symplex, we take certification seriously – each and every member of our team has been fully trained, educated, and certified to ensure that they are up to the rigorous demands of today's tech world. Also, our 23 years of experience in the industry has equipped us with the necessary first-hand knowledge and expertise to quickly adapt to the changing needs of our clients and the market.

How can I contact you for support if my network experiences a failure?

As soon as you begin working with us, you'll have a dedicated engineer on your side who will serve as your single point of contact. However, if you're unable to connect with them, we always have a full staff of support technicians on call 24/7. Not only are they knowledgeable and experienced, but they're also well-versed on your business and can provide you with the tailored support that you need.